Refund

At Utpala, we understand the importance of providing a seamless and satisfactory shopping experience for our valued customers. We strive to ensure that every purchase meets your expectations. In the event that you are not completely satisfied with your purchase, we offer a hassle-free payment refund policy.

Refund Process:

Our refund process is designed to be quick and efficient. If you wish to request a refund, please follow these steps:

  1. Contact our customer support team within 24 hours of receiving your order. You can reach us through our website or by emailing us at contactutpala@gmail.com
  2. Provide us with your order details, including the order number and the reason for the refund request.
  3. Our customer support team will review your request and respond to you within 24 hours.
  4. If your refund request is approved, we will initiate the refund process.
  5. The refund will be processed within 24 hours of approval.

Refund Eligibility:

In order to be eligible for a refund, please ensure that:

  • You have contacted our customer support team within 24 hours of receiving your order.
  • The item(s) being returned are in their original condition, unused, and with all original tags and packaging intact.
  • You provide a valid reason for the refund request.

Refund Method:

The refund will be issued using the same payment method that was used for the original purchase. Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items:

While we strive to provide refunds for all eligible requests, there are certain items that are non-refundable. These include:

  • Custom-made or personalized items.
  • Items that have been damaged or altered by the customer.
  • Items that have been used or worn.

Contact Us:

If you have any further questions or concerns regarding our payment refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing Utpala for your needs. We appreciate your trust in our products and services.