Refund policy

Refund, Returns and Replacement Policy

The majority of items you purchase from utpalaleather.com are eligible for return within the specified return period unless they are explicitly marked as non-returnable.

For products that are returned by the customer, the refund will be issued to the original payment method for pre-paid transactions. In the case of Cash on Delivery orders, the refund will be processed to the bank account. The specific details and timelines for making such refunds can be found in the refund policy, provided for reference.

General Returns Policy

1. You can return eligible products within the designated return period if you have received them in a physically damaged condition, if they are missing parts or accessories, if they are defective, or if they differ from the description provided on the product detail page of utpalaleather.com.

2. Return will be processed only if:

it is determined that the product was not damaged while in your possession;

the product is not different from what was shipped to you;

the product is returned in original condition (with the brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).

3. In certain situations, products may not be eligible for return, particularly in cases of buyer’s remorse. This includes instances where the incorrect model or color of the product was ordered or if the wrong product was ordered altogether.

4. Items labelled as “non-returnable” on the product description page are not eligible for returns. Nevertheless, if you receive a damaged, defective, or incorrect item, we are committed to offering a complete refund or a suitable replacement. In such cases, we may reach out to you to gather information about the damage or defect before proceeding with the refund or replacement process. Please note that we retain the right to collect the product in question to verify the reported damage or defect prior to issuing a refund or replacement.

5. Returning an eligible order typically does not require any additional information unless otherwise stated in the category-specific policy. In most cases, you can proceed with the return process without any extra requirements.

6. Product replacements are contingent upon the availability of the exact same item in our inventory.

7. In the event that a replacement request is submitted and we do not have the precise item in our inventory, a refund will be promptly issued to you.

8. Utpala retains the right to caution, suspend, block, or terminate customer accounts as necessary if it is discovered that customers are misusing the return policy through excessive returns, cancellations, or refusal to accept placed orders.

Handbags, Travel Luggage

Wallets & Travel Accessories

We offer a 7 days replacement/refund policy for this item. If you receive a damaged, defective, or incorrect item, you can request a replacement within 7 days of delivery. Alternatively, you have the option to return the product for a full refund.

Please note that any luggage products with locks must be returned in an unlocked state. To ensure a successful return pick-up, please keep the item in its original condition, including the brand outer box, attached MRP tags, warranty cards, and original accessories, all within the manufacturer’s packaging. We may contact you to verify and assess the damage or defect in the product before proceeding with the refund or replacement process.

All items purchased online must be returned by post with a return note with your full details for either a refund or exchange to the address below only, and not to any walk in stores owned by Utpala. 

Refund Policy

Upon receiving your return or being notified by the seller of the return receipt, a refund will be issued to the original payment method used for pre-paid transactions. For Cash on Delivery orders, the refund will be processed to your bank account.

Refund Timelines:

The refund time period for different modes of payment is provided below.

Available refund method Refund Time-frame Prepaid Orders Credit Card/ Debit Card 7 Business Days Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account 7 business days

Pay on Delivery Orders NEFT to Bank Account 7 Business Days

If the specified time-frame mentioned in the above table has passed and you have not yet received the refund, we recommend contacting your credit or debit card issuer or your bank for further assistance and information.

Refund for Cash on Delivery Orders:

For Cash on Delivery orders, refunds will be processed by transferring the refund amount to your bank account through National Electronic Funds Transfer (NEFT).

If you prefer to receive the refund for a Pay on Delivery order in your bank account, please provide us with the details of your bank account via email.

CANCELLATION AND RETURN POLICY

Cancellation by Utpala

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, the amount shall be refunded back to source within 5-7 working days.

Cancellations by the Customer

In case of requests for order cancellations, Caprese reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund credit within 5-7 working days. We will not be able to cancel orders that have already been processed. Utpala has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Caprese and accept Caprese decision regarding the cancellation.

Refunds Policy

No refund shall be given in any case, including but not limited to the following:

(i)return of products in case of defective products/products not as per the original order.

(ii) non-processing of order due to technical errors.

(iii) cancellation of order.

Delivery charges, if charged any, will not be refunded under any circumstances.