Shipping

At Utpala, we strive to provide a seamless shopping experience for our valued customers. This Shipping and Refund Policy outlines the terms and conditions regarding the shipment of your order and the process for requesting a refund.

Shipping

1. Delivery Time:

Our team works diligently to process and ship your order as quickly as possible. The estimated delivery time for your purchase will depend on your location and the shipping method chosen at checkout. Please note that unforeseen circumstances such as extreme weather conditions may affect the delivery time.

2. Shipping Methods:

We offer various shipping methods to cater to your needs. These options include standard shipping and express shipping The availability of these methods may vary depending on your location.

3. Shipping Costs:

The shipping cost for your order will be calculated at checkout based on the weight, dimensions, and destination of the package. We strive to provide competitive shipping rates to ensure that you receive the best value for your money.

4. Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number will allow you to monitor the progress of your package until it reaches your doorstep.

2. Refund Process:

To initiate a refund, please contact our customer support team with your order details and reason for return. Our team will guide you through the process and provide you with the necessary instructions. Once we receive the returned item and verify its condition, we will process the refund within 7 business days.

3. Refund Method:

The refund will be issued in the original form of payment used for the purchase. Please note that any shipping fees or customs duties paid at the time of purchase are non-refundable.

4. Return Shipping:

If the return is due to a defect or error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or any other reason not attributable to us, the customer will be responsible for the return shipping fees.

5. Refund Status:

Once the refund has been processed, you will receive a confirmation email. The refund may take some time to reflect in your account, depending on your bank or credit card provider's processing time.

For any further inquiries or assistance regarding our shipping and refund policy, please don't hesitate to contact our customer support team. We are here to ensure your satisfaction and provide you with a delightful shopping experience.